Frequently Asked Questions
How do I get started consigning with you?
Check out our "How To Consign With Us" page HERE.
How do I know I'm buying something authentic?
We guarantee authenticity or your money back. View our Authenticity Guarantee HERE.
Do I have to pay for shipping?
Nope! We offer complimentary ground shipping on all orders excluding international shipments. If you want your order faster, please choose "Expedited 2-Day Shipping" at checkout for $35.
How do I track my package?
Once your purchase is packaged and shipped, we send a tracking number to the email you provided at checkout. Every shipment is tracked.
Can I pay for something online & pick it up on the store?
Yes! Just choose "Pick up in Store" with the location you wish to pick it up in.
Can I cancel an order?
You may cancel an order as long as your order has not shipped. Once the item is in transit, your purchase cannot be cancelled.
What is your Return Policy?
All purchases are final. For more details please reference our Returns & Exchanges page HERE.
Are your prices negotiable?
We consider any reasonable offers on all of our items. Shoot an email to firstname.lastname@example.org with the item name & offer and we will get back to you!
Do you have a layaway program?
Items can be purchased with a 50% deposit with the remaining balance being paid within two weeks. Customers who do not pay off the remaining balance on their items within the two weeks, forfeit their deposit. Please email email@example.com to set up payments.
What types of payment are acceptable?
We accept PayPal, Visa, Mastercard, and American Express. For more details please refer to our Payments page HERE.
Do you accept gift cards?
Currently, we accept gift cards only in stores. We are working on getting you cards to use online! Stay tuned!
I am outside the US. Can I still shop with you?
Yes! While our system is not set up for international shipping, please email firstname.lastname@example.org and we will do our best to accommodate your request.
Do I have to pay sales tax?
you are in Florida, yes. If you are outside of Florida, you do not have
to pay sales tax. International shoppers are responsible for any
duties/taxes/fees incurred through customs.